Retentions Consultant

Job Details

Enhance, extend and retain the Company’s/Division’s business through representing the company to existing clients and to achieve pre-determined retention targets. Coordination and consolidation of retention feedback from role players in the business.


  • Account manager a number allocated customers for the region and or division
  • Achieve monthly retentions budgets
  • Maintain complete records of all activities regarding the customer
  • Encourage our existing client base to retain our services by building and maintaining professional client relationships


  • Tertiary Qualification an advantage
  • Technical or software knowledge advantageous
  • Minimum 5 Years of field experience
  • Minimum 12 months of proven experience in similar role
  • Computer literacy – MS Office, Windows, Internet tools
  • Good verbal and written communication skills
  • Ability to interact with clients at all levels
  • Ability to facilitate communication, coordinate, plan and report.
  • Strong behavioural connection with values of service, relationships and teamwork
  • High energy level / self-motivated /planning and organising
  • Team player / collaborative / initiative / innovative / persuasive
  • Highly developed communication skills (written / verbal / non-verbal)
  • Ability to form strong customer relationships at all levels
  • A high work ethic and tenacity
  • Confident and passionate.

Own vehicle essential, must be willing to travel extensively

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